Part of Meta's AI Trademark Collision · 3 stories · since Sep 2 · newest 6h ago
Meta's Muse AI Agent Hit by Zero-Day, Human Call Centers, and Amazon BlockReuters reveals Muse calls secretly routed to humans
7 Yesterday · 1d ago · 24 articles · 1 video · 44 posts · 6 comments · 8 sources · development 7 of 8
Reuters reported Meta was testing a 'human concierge' feature in which contractors quietly handled some phone calls placed via Muse, a practice internal posts showed employees worried could leak private information and generate negative press.
“It's baffling to me why we think this feature is worth the risk. We are one bug away from unnecessary information being leaked to human callers.”
Meta employee (internal post)Meta Creator of Muse AI assistantAmazon E-commerce platformTobi Lütke (@tobi) Shopify CEOPayPal Payments companyUnnamed Meta employee(s) Internal critic
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first by Investing.com News, 1d ago · also Reuters, Channel News Asia
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What people said 17 voices · best of 22 · verbatim
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🦔404 Media reports that Meta's AI agent Muse, which executives promoted last week as able to make phone calls to businesses on your behalf, is routing some of those calls to human beings in call centers. Internal communications show Meta told employees it "added a human agent
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“.. It's baffling to me why we think this feature is worth the risk," one employee wrote in an internal post. "We are one bug away from unnecessary information being leaked to human callers." @reuters.com $META
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I am shocked that Meta doesn’t understand consent. Shocked I tell you. https://www. inc.com/jason-aten/metas-new-m use-ai-agent-read-my-private-messages-i-never-asked-it-to/91408202
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You definitely pivoted lol. Your entire opening argument was that Amzn blocked Muse, and ebay blocking Muse meant Meta’s agent would be dead everywhere outside fb and ig, which you only said because you dismissed Shopify as practically nonexistent. whether muse generates revenue, that remains to be seen Obviously. Monetization always follows…
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We're excited to partner with @Meta to enable PayPal customers to seamlessly shop and check out using their @Muse personal AI agents across PayPal merchants worldwide.
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“.. the most useful A.I. app I had ever used. .. I connected my credit cards to Muse and .. it spun up .. rows of data each in minutes, then flagged two duplicate subscriptions, which it canceled for me.” @nytimes.com $META
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LoL: "“Muse doesn’t just dial a number. It calls a business on your behalf, handles the conversation, completes your request, and reports back with a transcript and a summary,” the internal message board post to employees, seen by 404 Media, reads. “It also no longer works alone. Muse is now able to hand requests to a trained human agent, who…
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Speaking as an insider who was around through the whole metaverse period, culturally these are very different. No one really seemed to have a clear idea what the goal of the metaverse was, and there were large swaths of the company that seemed to just be floundering to create something. The hardware was cool, the software around it had very poor…
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The internet of things is shit. GenAI/LLMs just makes it worse.
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Amazon.com basically just announced... "Attention shoppers! Bots are better at buying stuff from our site than you are, because deceptive UX and paid boosts. Maybe you don't want to run the Meta bot, but you're going to do better with some kind of bot on here." https://www. mediapost.com/publications/art…
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Yes, that means just what you think it does. From the article: , opens ne has been testing a “human concierge” for its new personal AI assistant, Muse, which entails having human contractors quietly handle some of the phone calls placed via the digital agent, according to internal company posts seen by Reuters. Meta has been testing a “human…
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@quillmatiq.com https://arstechnica.com/security/2026/09/muse-metas-extraordinarily-privileged-ai-assistant-has-a-serious-0-day/ one of many reasons we shouldn't be letting Meta products go viral
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Eavesdropping is in Meta's DNA, fresh out of the Kenya contractor fiasco. This "entails having human contractors quietly handle some of the phone calls placed via the digital agent, according to internal company posts seen by Reuters." Reuters: Meta testing a 'human concierge' for its new personal AI agent, Muse https://www…
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Approving an agent on your side isn't the same as the destination platform granting it scope. Amazon can treat cross-agent access as a separate permission boundary, so the agent needs an explicit consent check for what it can read, buy, or retain before it acts. I'd want the platform to show the exact scope and an audit trail, not just a one-time…
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Musk: Amazon Won’t Know “Whether the Buyer Is a Human” in Muse Battle The news that Amazon (AMZN) is banning AI agents from its digital storefront should have absolutely ruined Meta… # UnitedStates # US # USA # ElonMusk # Musk
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nothing to pivot. the fact is there. whether muse will generate additional rev, that remains to be seen. if muse becomes a detriment to shopify's rev growth, i'm sure it will not be welcomed. there are better options out there than meta at the current price.
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Yes. As do a lot of people. Their ttm gmv is 440B. You used ebay possibly blocking as a negative. Their ttm gmv is around 85B. Reminder that just because you don't use a product doesn't mean that others don't...
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