Arbitration award receives widespread attention on social media and tech forums
1 Sep 21 10:09 AM · 5d ago · 1 article · 1 post · 10 comments · 2 sources · development 1 of 1
The case gains significant visibility on Hacker News with 172 comments, sparking broad discussion about Uber's responsibility, arbitration clauses, and rideshare company accountability. Commenters debate Uber's tactics, the driver's culpability, and the forced arbitration system.
“the arbitrator was wrong in holding Uber legally responsible for the tragic events of that night”
Uber, Statement to ABC News · hn ↗Emily Normandin-Parker Deceased passengerVu Tran Uber driverRichard A. Stone Retired judge and arbitratorUber Technologies Ride-hailing companyCarol Normandin and Ke Normandin-Parker Parents of deceased
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first by HN Frontpage, 5d ago
What people said 11 voices · verbatim
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> Stone rejected Uber's argument that it is "merely a technology company" connecting riders with drivers, finding that Uber provides transportation services to the public through its app, sets prices and controls key aspects of the rider experience.> The arbitrator also rejected Uber's argument that Proposition 22 -- a California ballot measure…
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This is what happens when every single company we have an app for forces us to re-agree to new TOC (most this year, but last year too).Go check your e-mail - look at all the TOC agreements you had to make recently. How many added a new (or amended an existing) arbitration clause?Too many. And consumers are stuck either agreeing blindly/under…
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An important detail, according to the driver he didn't force her out. The girl got out after he pulled over to argue about / inspect the vomit and assess the situation."Tran argued that he responded reasonably to a perceived sudden emergency caused by the passengers' prior excessive drinking, of which he said he was unaware, & that he could not…
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All these companies are universally sleazy and refuse to take responsibility, no matter what. It's pretty much par for the course: deny you are responsible, try to control the court case in such a way that you inflict even more suffering on the victims and their families and ultimately, even if you're found to be in the wrong do everything to…
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Arbitration has no particular basis in law so much as agreeing that a third party reaches some conclusion to resolve a civil dispute, though the law may be used to justify the conclusion, the conclusion is binding regardless, so as to make it so there's no appeals, etc., right? So by participating in the arbitration it means there's only the…
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Imagine how this could've gone if Uber had used its tracking and vast knowledge of roadways to know to follow up with riders on a cancelled ride on the highway or even deny drivers the right to cancel the trip on the highway because that is unsafe. Could've prevented all this, have they learned from this case to prevent future incidents?
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The bad guy here is the driver. Could Uber have done more? That's what the arbitrators concluded.But the reality is that this is a victory for the driverless cars (Waymo, Tesla, etc.). If you want to force Uber to take responsibility for the driver, the simplest thing is to get rid of the driver.
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ESH. Everyone sucks here. The person that hit them. The driver that dropped them off. The girls drinking to the point of stupor. Uber for not training drivers enough.
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So Uber ToS requires you to accept arbitration, then, when they are found responsible for damages, they still don’t want to pay. Seems pretty shitty for the consumer.
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So Uber took this into forced arbitration to avoid the courts and then the arbitration blew up in their face. Sorry, but there’s some strong schadenfreude there.
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So wait. There’s a literal DEATH involved here and it still went to arbitration?!
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