Passengers at Logan report confusion, frustration, lack of airline support
2Sep 21 5:00 PM · 2d ago · 1 article · 1 post · 2 sources · development 2 of 3
Passengers described long waits for airline assistance and limited support. Selina Guan, 17, said she had not received vouchers for food or hotel despite rebooking for a 6 a.m. Tuesday flight. Maria Isabel, 62, said American Airlines told her "it's not their responsibility" for expenses, forcing her to spend unexpected money on a hotel.
bostonglobe.com
“it's not their responsibility”
Maria Isabel
Sean DuffyTransportation SecretaryAmtrakConstruction crew operatorFAAAir traffic authorityMassportBoston Logan operator
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