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Six banks publish agentic commerce principles as fintechs move faster

Expert warns banks risk losing customers to faster-moving competitors

1 Sep 23 · 3d ago · 1 post · 1 source · development 1 of 2

Richard Crone, CEO of Crone Consulting, argued that payment companies and fintechs are moving faster than banks can standardize, putting financial institutions at risk of losing customers to competitors and LLMs controlling payment discovery and selection.

Expert warns banks risk losing customers to faster-moving competitors
europesays.com

“The market is racing faster than a white paper can chase: banks risk losing customers not only to AI, but to competitors and [large language models] using AI to control discovery, payment selection and account opening.”

Richard Crone

Mark Monaco Bank of America head of global payments solutionsRichard Crone CEO, Crone ConsultingBank of America Consortium memberCapital One Consortium memberING Group Consortium member

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Sep 23Sep 24yesterdaynow · 9:46 AM ET

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