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Apple Issues Internal Memo on iPhone Duo Display Cracking

Apple distributes internal memo to technicians with repair guidance

1 Oct 30 · 13d ago · 2 articles · 2 posts · 3 sources · development 1 of 1

Apple shared a memo with Apple Stores and Apple Authorized Service Providers providing technicians with guidance on how to diagnose and address the iPhone Duo's inner display cracking issue. The memo instructs technicians to inspect affected units and repair or replace them per standard procedures. Apple stated the issue affects a small number of units, most are not susceptible, and defects appear quickly after usage. The company confirmed there is no recall and has not launched a public repair program.

Apple distributes internal memo to technicians with repair guidance
macrumors.com

“We are aware of an issue impacting the inner display on a small number of iPhone Duo units. If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement.”

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1Apple distributes internal memo to…
Oct 30Nov 1Nov 3Nov 5Nov 7Nov 9now · 8:41 PM ET

What was reported 1 claim about this development

  1. 1 outlet Apple Alerts Stores to iPhone Duo's Display Cracking Issue

    first by MacRumors, 13d ago

What people said 14 voices · verbatim

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