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NatWest cuts 1,000 jobs after AI efficiency drive, posts record profits

CEO frames AI as universal benefit beyond efficiency narrative

3 Oct 31 · 12d ago · 3 posts · 2 comments · 2 sources · development 3 of 3

Paul Thwaite emphasized that AI deployment is 'pervasive across the organisation' and should not be narrowly understood as a cost-cutting tool, arguing instead that it benefits both customers and colleagues through role evolution rather than pure workforce reduction.

CEO frames AI as universal benefit beyond efficiency narrative
independent.co.uk

“AI was pervasive across the organisation and it is too often framed in quite a narrow way around efficiency…The way that we're using AI is for the benefit of our customers and for the benefit of our colleagues…so from that perspective, it is pretty universal.”

Paul Thwaite, NatWest CEO

NatWest Group UK banking groupPaul Thwaite NatWest CEO

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1–2NatWest reports record profits alongside…3CEO frames AI as universal benefit beyond…
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