Brasil applies Conway's Law to explain organizational structure leaking into UX
1 Nov 1 3:47 AM · 10d ago · 1 article · 2 posts · 4 comments · 3 sources · development 1 of 2
Brasil argues that the confusing ticket system reflects how internal company organization shapes software design. Rather than presenting a simple A-to-B booking, the system forces users to understand which of six regional JR companies operates their desired route, an implementation detail that should be internal.
“Going back to my train booking experience, while I was asking for a ticket to go from A to B, the system was asking me which railway company operated that route. A clear example of organizational structure leaking into the user experience.”
Vinicius BrasilVinicius Brasil Software engineer, author
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first by HN Frontpage, 10d ago
What people said 4 voices · verbatim
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I don't know for sure, but after living in Japan for 5 years now, whenever something in a Japanese business feels antiquated, inefficient, or just plain backwards and wrong, it's usually because some manager in an office who has been there longer than everyone else decided that it's good enough.It probably sounds like I'm exaggerating, but loyalty…
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Lived in Japan for 4 years: - yes you need to speak and read Japanese - a lot of sites embed the information inside of images, not text, which is not that easy to translate automatically and your AI agent probably won't think to check it unless you use screenshot navigation by default - a lot of the booking will be done or expedited by phone calls…
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Japan is bad, but South Korea was the stuff of nightmares when I lived there with a Mac. So awful you had no choice but to laugh.IE6, ActiveX controls, and mandatory keyloggers for online banking:
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I had a feeling that this was because of hierarchy but I wasn't sure. Now I know. Thanks for sharing.
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