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Blogger publicly shames Ocado over AI-written customer service reply

Eden publishes 'Just a little AI resistance, as a treat'

1 Nov 3 7:34 AM · 8d ago · 1 post · 1 source · development 1 of 2

Citing Professor Kate Devlin's AI Resist List concept from EMFCamp, Eden wrote up the exchange as an example of publicly complaining about poor AI use, arguing that routing and summarizing support tickets with AI is reasonable but replying to a human with AI is not.

Eden publishes 'Just a little AI resistance, as a treat'
shkspr.mobi

“But using an AI to reply to a human is just disrespectful. It says the organisation values their customer's time at less than their own.”

Terence Eden

Terence Eden Blogger (shkspr.mobi)Ocado British online supermarketKate Devlin Professor, discussed the 'AI Resist List' at EMFCamp

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What was reported 1 claim about this development

  1. 1 outlet Just a little AI resistance, as a treat

    first by HN Frontpage, 8d ago

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