“The type of care that clinicians deliver is very sensitive to the patient's unique circumstances. That may not really show up as a number.”

Vox · Sep 23 · UnitedHealth, Humana, Cigna face lawsuits over AI claim denials

“There really are a lot of factors that really can't be quantified and so aren't really suitable to go into these models. If we start to rely exclusively on the models, I think we run the risk of losing that human touch.”

Vox · Sep 23 · UnitedHealth, Humana, Cigna face lawsuits over AI claim denials