BusinessQuiet 72d · day 72
UK new-build homes plagued by defects; ombudsman complaints triple
Widespread mould, structural faults force families from properties as regulator calls for mandatory oversight.
What to know
- Complaints to the New Homes Ombudsman Service tripled to 1,800 in 2025-26, with defects and mould among the top issues reported.
- The current voluntary ombudsman scheme leaves about a third of new homes uncovered and excludes shared-ownership purchases.
- Housing Secretary Angela Rayner committed to establishing a mandatory ombudsman scheme as soon as parliamentary time allows.
Elissa Homeowner affected by defectsNigel Cates Chief ombudsman, New Homes Ombudsman Service
Angela Rayner Housing Secretary
The record 2 articles and posts · last 30 days
- summary covers to here · Sep 4, 6:13 AM · 1 piece above arrived after
What people are saying 2 voices from 1 site · verbatim
- Sep 4
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There's an old saying in the UK housing sector, that one reason to buy an old house is that if it hasn't fallen down already you'd be unlucky for it to fall down when you live in it; and so, as we look at the shoddy & incompetent building highlighted in this story (and for me, relate that to local friends 'snagging' problems with new builds), we…
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# BBC # News Families move out of 'nightmare' new-build homes plagued by defects, damp and mould