Grammarly criticized for sending aggressive messages to enterprise users attempting to cancel
A Reddit post from a sysadmin claims Grammarly sends disruptive communications to all users when cancellation is attempted.
What to know
- A sysadmin alleged that Grammarly sends aggressive messages to all organization users when attempting to cancel enterprise service.
- The claim spread from Reddit's r/sysadmin to Hacker News and Mastodon without official response from Grammarly.
- The specific nature of the 'unhinged messages' referenced is not detailed in the available evidence.
Grammarly's cancellation messaging is problematic and warrants attention from potential customers.
-
“Grammarly will send unhinged messages to all your users if you try to cancel”
Reddit post title · Reddit r/sysadmin ↗
How it unfolded 3 developments, newest first · click a bar or a number to jump posts
-
3
Mastodon users share the report
The allegation was shared on Mastodon, including links to both the original Reddit thread and Hacker News discussion.
-
I loved Grammarly. But it has changed post LLM boom. The underlying concept was awesome as they take grammatical rules from a book of english grammar rules into a linter. Then it let you select the tone and adjusted some for marketing/engagement so it sounds good on Twitter. I have severe dyslexia and struggled with tone.Lately, like following…
2 more of the top 3 · 14 posts in this stretch
-
The same fate hit deepl. What most english users don't know is that translation from english to another language was always at best - horrible and not usable without much manual effort. The same goes the other way around when you are writing technical documents.Deepl however - 7-8 or more years ago was bright star - i do not say this lightly but…
-
I abhor when SaaS products attempt this. I see crap all the time in ClickUp (a particularly horrible product) trying to get me to request access to something no in our plan. It's so clearly trying to drum up (nearly)fake support for wanting a feature. They try to be innocuous but I find it incredibly disrespectful when a SaaS is littered with…
-
-
2
Post gains visibility on Hacker News
The Reddit post re-appeared on Hacker News with 29 points and 3 comments, extending its reach beyond the sysadmin community.
- 3 days quiet
-
1
Sysadmin reports Grammarly sends "unhinged messages" during cancellation attempt
A Reddit post in r/sysadmin titled "PSA: Grammarly will send unhinged messages to all your users if you try to cancel" surfaced, alleging problematic communication behavior from Grammarly when organizations attempt to end service.
“Grammarly will send unhinged messages to all your users if you try to cancel…”
— Reddit post title (r/sysadmin) · source -
first by HN Best, 1d ago · also HN Frontpage
-
What people are saying 10 voices from 1 site · best of 14 · verbatim
- Yesterday
-
I work at a company that we jokingly call a "SaaS Paradise", since nothing is built in house, and when it is, it's crap. All these companies do the same thing with the popups, e-mails, Slack messages (!) warning of cancellation or change of terms. It looks like collective desperation that is just accelerating post-LLM.
-
Makes me nostalgic, what a saver this tool has been throughout my time. Never in the world did I believe that my spelling mistakes would in the future be seen as authentic.PS. Grammarly is like the duolingo owl
-
What is Grammarly anymore, even? Is it Superhuman? Is it Fathom? And what are either of those even?Even before all that, I switched to Quillbot because Grammarly would always mess up the formatting in my emails in gmail (but only when you viewed it from mobile). Quillbot isn't totally better than that, but at least its cheaper.
-
I suspect Google did the same thing with docs. The last time I tried it, about 10% of the suggestions were simply incorrect.I need to find an old school grammar checker that works on the command line with markdown.
-
Slack notifies all admins of a workspace if a payment failed :)But then it's only admins, not all users, and it may make sense in case the workspace owner is distracted/incapacitated etc.What ruins the "we care about your workspace" part though is how the message is phrased as a threat. Fail to pay and you'll lose acces to this and that and that…
-
I think Grammarly is quite obviously in trouble since LLMs went so mainstream. And while I think AI-powered replacements are a great threat, I reckon an even bigger one is the decline of writing itself.If Gmail suggests the whole email (and whatever model it's using has baked in whatever suggestions Grammarly would've had), nobody needs feedback…
-
Grammarly is a keylogger and an asset of a spying agency[1]. No one should use them either willingly or unwillingly.[1] almost every cloud solution that exfiltrates your data to the cloud is, but that is besides the point
-
Grammarly was a great idea in the pre-AI era. Now I bet they're losing a lot with so many AI solutions that are better integrated across every ecosystem.Some people will argue that Grammarly still has a better suggestion system, but models have become increasingly good at writing. I think this product and its revenue model will become obsolete…
-
For those in Europe, this kind of behaviour usually is taken care by consumer protection agencies, fill in a complaint /report them, in you jurisdiction.
-
Displaying a full page warning in an app where grammarly is just an integration is... not a good look.