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TechFading · day 3

PNY denies RTX 5090 warranty claim for melted connector on native PSU cable

User's graphics card failed using the power supply's own cable, but PNY rejected the claim citing undisclosed approved-cable requirements.

newest coverage 23h agosummary written 1d ago9 pieces NewswiresGoogle NewsReddit

What to know

  • PNY rejected a warranty claim for a melted RTX 5090 connector, citing an unapproved cable policy that does not appear in the product's actual warranty document or installation guide.
  • The user was using the native power cable supplied with his ASRock PSU, not a third-party adapter, and applied no overclocking or non-standard settings.
  • PNY provides no publicly accessible list of approved cables, and the RTX 5090 ships without a 16-pin cable, making it unclear what configuration would satisfy the warranty requirement.
  • The denial has sparked criticism on Reddit and tech media about PNY applying undisclosed warranty conditions to reject a legitimate hardware failure on a multi-thousand-dollar component.

“there's no list of approved cables anywhere on PNY's website, nor in the product documentation for its graphics cards”

Tom's Hardware, Tech publication · Tom's Hardware ↗

PNY GPU manufacturer and warranty providerMelodic_Initial_1767 (Reddit user) RTX 5090 owner

PNY denies RTX 5090 warranty claim for melted connector on native PSU cable
Tom's Hardware

How it unfolded 2 developments, newest first · click a bar or a number to jump articlesposts

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yesterdaytodaynow · 7:36 PM ET
  1. 2

    Reddit discussion reaches 1,200 replies; users report PNY support history

    The original Reddit thread grows to nearly 1,200 replies. Multiple commenters report longstanding difficulties obtaining support from PNY, and criticism focuses on the company applying undisclosed warranty conditions.

    “All PNY GPUs that require a 16-pin (12VHPWR / 12V-2x6) input include a PNY-approved power cable or adapter in the box. This cable is the only configuration covered under warranty.”
    — PNY support, Warranty support · source

    • About 15 ago, I went through an RMA nightmare involving a dead video card and a potentially unstable powersupply. I sent both units back, the PSU company ran some tests and said it wasn't theirs; the Video Card company didn't buy it, said it wouldn't be covered. Since, my policy has been, "I buy the video card and the PSU from the same…

      tameriaenr/technology23h agoview on r/technology ↗
  2. background

    Tech outlets report PNY's warranty denial lacks documented policy basis — Tom's Hardware, VideoCardz, TechPowerUp, TweakTown, and Wccftech all cover the story, highlighting that PNY's cable restriction does not appear in the actual warranty terms or installation guide and noting the absence of any approved-cable list on PNY's website.

  3. background

    PNY denies warranty claim, cites unapproved cable policy — PNY rejected the RMA the next day, stating that only PNY-approved power cables are covered under warranty and that damage from third-party or native PSU cables falls under the cable/PSU manufacturer's responsibility. The user counters that the warranty document and installation guide contain no mention of this cable requirement.

  4. 1

    RTX 5090 fails with melted power connector using native PSU cable

    A user's GeForce RTX 5090 stopped working after the 12V-2x6 connectors melted on the modular cable from an ASRock 1600-watt power supply. The user reports he was using stock BIOS settings with reduced power limits and the card was idle at the time.

    1. 2 outlets PNY Reportedly Denies Melted RTX 5090 Warranty Claim, Says Native PSU Cables Not Covered

      first by TechPowerUp, 2d ago · also TweakTown

      3 more headlines

    2. 1 outlet first by Tom's Hardware, 1d ago · read ↗