Repair delays and booking overload anger customers
2 Today 11:00 AM · 12h ago · 3 posts · 10 comments · 3 sources · development 2 of 3
Some owners are told a technician visit won't be possible until after the holiday or as late as October; Samsung Electronics Service says it will keep engineers and call centers on duty September 26–27 for urgent cooling failures.
“The customers who bought Samsung refrigerators have had their holidays completely ruined, while those Samsung employees are just having a good time at home”
Samsung forum member (translated)Samsung Electronics Manufacturer of the affected fridgesSamsung Electronics Service Repair division handling affected unitsAffected Samsung fridge owners Consumers impacted by the outage
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"The refrigerator is dead": # Samsung 's # AI fridges shut down after update, causing outrage https://www. notebookcheck.net/The-refriger ator-is-dead-Samsung-s-AI-fridges-shut-down-after-update-sparking-outrage.1406447.0.html
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>I am now eyeing my dishwasher very suspiciously.Appliances with mandatory wi-fi is a bad trend. The mid-tier dishwasher from Bosch locks the Eco(nomy) energy saver cycle, delayed start, etc functionality behind a smartphone app. This requires connecting the dishwasher to wi-fi and using the smartphone to create a Bosch online account. That's what…
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I'm skeptical of Samsung after having two LCD monitors dies at approximately the same usage hours. I think they were victims of the 2000s capacitor plague.My house came with Samsung front load washer and drier. They're not wonderful but they're still running for the 6 years I've lived here. I had to replace the drier drum after the rollers…
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My 1984 HotPoint fridge with water and ice still works just fine other than occasional defrost leaks underneath. I pray I never have to replace it, but I have seen a few vintage ones like mine in perfect condition for sale. Adding more technology has not made these things last any longer, but it does add some convenience I suppose. I would prefer…
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There's an old joke floating around if anyone remembers where it's from:A tech enthusiast has the latest and greatest smartphones, voice assistants, and everything else cool and flashy. A programmer has a single inkjet printer from the 90s, and they keep a shotgun by their bedside in case it makes a noise.
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Countries with heavy investment in wind and solar are seeing periods of free or negative cost electricity. Ideally, batteries would soak this up for use during peak hours, but smart appliances can be a great way to take advantage. It's a shame that these companies cannot be trusted with our data!
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Fridge owners should start taking them to small claims court. This seems like a financial liability that these appliance manufactures may not have anticipated. Would be a shame if it became a trend for hackers to brick smart appliances in mass?
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In India where people buy the devices with lowest possible cost, i have never seen a smart washing machine so far and rarely a smart fridge. The cost of the smart module doesn’t offset the cost of spying yet i guess.
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Once a product is sold, you are dead to me. Go away. That’s the Samsung philosophy. Note that it’s also the philosophy in most parts of the world outside the West. Once transaction is done, that’s it. go away.
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A lot of devices have optional "smart" functionality. I don't think that's nearly as bad as devices actively connected to the internet.
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Imagine this happening to cars on the road. So much for the connected world paradigm.Any "centralization" is against humanity and nature.
All 3 developments of Samsung halts fridge software update after it bricks units… →
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